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Home
Our Services
Core Business
Local Seller
Import Seller
Exhibition Logistics
Customer Type
News
Contact Us
Terms & Condition
Welcome to Pack2Go Sdn Bhd’s website. By using our site and services, you agree to the following terms and conditions:
Terms & Conditions
Scope of Service: Pack2Go offers warehousing, order fulfillment, shipping, and value-added logistics services for e-commerce and B2B customers.
User Responsibility: Users must provide accurate information when requesting services or making payments.
Payments: All payments must be made in advance or as per agreed terms. Unpaid invoices may result in a suspension of services.
Intellectual Property: All content on this website is the property of Pack2Go and may not be reproduced without permission.
Right to Refuse Service: We reserve the right to refuse or terminate service if we find misuse, non-payment, or violation of our policies.
Governing Law: These terms are governed by the laws of Malaysia.
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your data.
Data Collection: We collect information such as your name, company details, email, phone number, and payment information to process service requests.
Data Usage: Your information will only be used for internal records, service processing, and to improve our customer experience.
Data Protection: We implement standard security measures to safeguard your data.
Third Parties: We do not sell or rent your information. Data may be shared with our logistics partners (e.g., Shopee Xpress, DHL, Ninjavan) strictly for service fulfillment.
Contact: For privacy-related concerns, email us at info@pack2go.com.my
Cancellation and Refund Policy on Service
Customers may request to cancel a service order (e.g., fulfillment or warehousing) within 2 months notice period.
Any work already commenced (e.g., picking/packing or inbound handling) will be charged accordingly.
Refunds, if applicable, will be processed within 14 working days.
A 10% administrative fee may be deducted from approved refunds.
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